At REVV LLC, we're dedicated to making sure our warehouse and stores are operating with extreme caution and are actively enforcing CDC workplace guidelines, including but not limited to:
- Practicing social distancing
- Using PPE such a masks and gloves where needed
- Frequent handwashing
- Daily sanitation of all frequently touched surfaces.
Please refer to the FAQ below to understand how your order may be affected by Covid-19:
Where is my package? (Domestic)
At the moment, all couriers including UPS, Fedex, and USPS are experiencing a shortage of trucks and drivers to handle the influx of eCommerce shipments since local businesses are closed. We are shipping out most orders within 24 hours (exceptions apply if you have a pre-order, special request, or your order was placed on the weekend), and our carriers are picking up daily.
Unfortunately, we have no control over the bottleneck that couriers are experiencing, so we request that you wait a a few additional days before reaching out to us if your package is taking longer than usual.
Where is my package? (International)
At this time, USPS has imposed delivery suspensions on select countries. You can read more about that here. We have also received reports that items shipping to Canada and Australia are being held up. Please note that if you are placing an international shipment, it could be delayed for several days or weeks. We ask that you be patient, as we are doing everything we can but some things are simply out of our control.
I live in Nashville, can I pick up my order?
We are operating on limited warehouse hours at the moment, but we're happy to schedule a curbside pick up with you. After placing your order, please email us at firstname.lastname@example.org so we can provide a pick-up window for you and refund your shipping cost (if applicable).
Please note that we have a small team in our warehouse that is working less consistent hours, so we cannot accommodate order pick ups that have not been scheduled and confirmed with a member of our team. When you come to pick up, please give us a call at 615-649-8414 with your name and we can run the order out to you car.
Can I shop the warehouse?
To be blunt: No. In order to maintain CDC guidelines and protect our staff, at this time we will only run orders out to your car but can't permit customers to enter the warehouse.
Do you have additional questions? Please reach out to us at email@example.com, and we will reply within 1-2 business days.