At The Nash Collection, we're dedicated to making sure our warehouse and stores are operating with extreme caution and are actively enforcing CDC workplace guidelines, including but not limited to:
- Practicing social distancing
- Using PPE such a masks and gloves where needed
- Frequent handwashing
- Daily sanitation of all frequently touched surfaces.
Please refer to the FAQ below to understand how your order may be affected by Covid-19:
I live in Nashville, can I pick up my order?
We are happy to offer local pick-up during this holiday season! When you place your order, you will have the option to select pick-up on the Checkout page.
We are offering pick-ups Monday-Friday from 9am-3pm. After placing your order, it may take up to 24 hours for us to process. You may only come to pick up your order after it has been marked as 'Ready for Pickup' and you receive a notification that your order is ready. When you arrive, please text 615-442-6838 with your name, order number, and vehicle information and we will run your order out to your car.
The last day for holiday pick ups is Tuesday, December 23 from 9am-3pm.
Where is my package? (Domestic)
At the moment, all couriers including UPS, Fedex, and USPS are experiencing a shortage of trucks and drivers to handle the influx of eCommerce shipments since local businesses are closed. We are shipping out most orders within 24 hours (exceptions apply if you have a pre-order, special request, or your order was placed on the weekend), and our carriers are picking up twice daily.
Unfortunately, we have no control over the bottleneck that couriers are experiencing, so we request that you wait a a few additional days before reaching out to us if your package is taking longer than usual.
Please note that USPS may be marking your package as 'Delivered' 1-2 days before your package arrives. While this is not optimal, we ask that you give at least 24 hours before contacting us about a missing package that was marked as delivered.
Where is my package? (International)
At this time, USPS has imposed delivery suspensions on select countries. You can read more about that here. We have also received reports that items shipping to Canada and Australia are being held up. Please note that if you are placing an international shipment, it could be delayed for several days or weeks. We ask that you be patient, as we are doing everything we can but some things are simply out of our control.