FAQs

FREQUENTLY ASKED QUESTIONS

Where is The NASH Collection storefront located?
212 Broadway, 2nd Floor, Nashville, Tennessee 37201. Stay tuned for our new location opening September 2020 at 5th & Broadway!

What are your stores hours? 

*At this time, our Broadway location is operating on limited hours due to Covid-19. 

Monday 10am-8pm
Tuesday 10am-8pm
Wednesday 10am-8pm
Thursday 10am-8pm
Friday 10am-9pm
Saturday 10am-9pm
Sunday 10am-7pm

*These hours are subject to change at any time. Please call the store with any questions you may have.

Where is your shipping facility located?
Just a couple miles north of downtown Nashville.

What are your customer service hours of operation?
Our customer service hours of operation are 8am-4pm, Monday-Friday. If you email us after 4pm on Friday, we will get back to you the following Monday. Our customer service team does not work on major holidays. 

The item I want is sold out. What now?
If the item you are wanting to purchase is out of stock, you will see a tab that says 'Notify me when this product is available' and a place to enter in your email address. Enter the email address you would like to be notified with regarding restocks. Click 'send' and you're officially signed up! When the item is restocked, you'll be sent an email with a direct link to purchase. (pretty cool, huh?) Often times, restocks sell out quickly. Once you receive your back in stock email, we recommend acting fast to ensure you get the product you have been waiting ever-so-patiently for. 

How do I contact you?
For Online Inquiries: 615-649-8414 // For Store Inquiries: 615-750-3244
info@thenashcollection.com
*Our Customer Service staffing team does not work on the weekends. All emails sent after 4PM on Fridays will be responded to the following Monday. 

How do I return my package? 
Returns are simple! Put your merchandise back in the box, include a note stating whether you want a refund or would like to exchange on your original invoice... and ship that bad boy back to us! 

Return address: 
220 Great Circle Rd. 
Suite 126
Nashville, TN 37228

Please note: If you send your package back with no specified action written in the box, you will be refunded. If you are shipping your package back in hopes to exchange it for something else, please specify on your original invoice what you would like to exchange for. 

Can I have my package delivered to Revv? 
Unfortunately, no. Shipping is affordable, though. Shipping is $4.99 for US Shipments, and I think we can all agree that price beats fighting Nashville's traffic! 

Can I pick up my package at the warehouse? 
Unfortunately, our warehouse is not open to the public and we have irregular office and shipping hours. Your best bet is to have it shipped!

Will I be guaranteed an item if I get a back in stock email? 
Our items sell out very quickly. There are many other customers getting the same purchase link email and racing to the checkout. Restocks sometimes can sell out within minutes. So, act fast!

When I click on my tracking number, it doesn't do anything. Has my packaged shipped or not? 
When our team is packing and shipping and order, they generate a label that goes on the outside of your box. Once they print your label, you are automatically generated a tracking number and it's sent via email. Your tracking number is accurate, but it will not show history until our mail carrier scans your package in at the post office. If you receive a shipment notification on Saturday or Sunday, that means our team is working over time and your package will ship the next business day. If after 24 hours your tracking number is still not active, contact info@thenashcollection.com.

Can I expedite my order?
You sure can! While placing your order, you will need to write in the "Notes" area of your order that your requesting expedited shipping. You will also need to email info@thenashcollection.com to notify a representative that you are wanting expedited shipping. From there, you will be given a few different options and pricing! Once you have chosen which rate suits you best, you will be invoiced separately for the additional expedited shipping costs.

Do you offer promo codes?
The best way to stay in the know about promotions would be to follow us on social media, sign up for emails, and sign up for our text club! Text NASH to 555-888 to join our VIP group.

Do you offer military discounts?
We happily offer a 10% off military discount in-store only with valid I.D.

What is Revv?
Revv is a women's boutique in Hillsboro Village where The NASH Collection began. Revv carries a limited selection of The NASH Collection items, plus a curated selection of womenswear and accessories. Learn more about Revv here.